Own CX systems metrics, reporting, and translate data into operational recommendations.
Lead AI adoption across the CX team and configure/optimize voice/telephony platforms.
Partner with Engineering, Product, and other teams to translate business requirements into technical configurations.
Headway is building a new mental healthcare system to make therapy accessible by automating insurance administration. They are a Series D company with over $325M in funding, supporting over 70,000 providers and serving 1 million patients.
Acting as the primary point of contact for clients, managing service delivery to ensure high-quality support and SLA adherence.
Facilitating regular service review meetings and collaborating with technical teams to drive service improvements and proactively address challenges.
Supporting client onboarding, monitoring service performance, and effectively resolving client concerns and escalations.
Telefónica Tech is a leading NextGen Tech solutions provider that delivers integrated technology solutions for digital transformation in areas like Cloud, Data & AI, and Cyber Security. It has over 6,000 skilled employees globally and operates with a culture described as open, trusted, and bold.
Serve as the primary point of contact for client success matters, building long-lasting relationships with key stakeholders and creating client success plans.
Leverage AI tools to enhance productivity and client communications, automate routine tasks, and analyze trends for proactive engagement.
Deepen commercial relationships by ensuring timely contract renewals, identifying opportunities for solution expansion, and advocating for client feedback internally.
Juvare develops SaaS software for enterprise resilience solutions used by government agencies, corporations, healthcare providers, and higher education. The company's solutions have supported over 500,000 emergency response incidents globally, and it fosters a collaborative and inclusive culture.
Triage incoming homeowner requests and translate them into clearly defined scopes of work.
Source and evaluate vendors, comparing estimates and negotiating for the best value before managing project execution and oversight.
Serve as the primary point of contact for homeowners, providing proactive updates and managing communication to ensure projects are completed fully and accurately.
Casa operates in the home services sector, coordinating projects and vendor management for homeowners to make home ownership feel special.